pldt77 Privacy Policy

1. Introduction

pldt77 ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you" or "your") of the pldt77 online gaming platform accessible at pldt77.app (the "Platform"). This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC).

This Policy describes in detail the types of personal information we collect from you, the purposes for which we process that information, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you as a data subject under Philippine law.

Please read this Privacy Policy carefully. By registering an account on the pldt77 Platform or by continuing to use the Platform after this Policy has been made available to you, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, pldt77 acts as the personal information controller in respect of the personal data collected through the Platform. As the personal information controller, pldt77 determines the purposes and means of processing your personal data.

pldt77 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and this Privacy Policy. If you have any questions or concerns regarding the processing of your personal data, you may contact our Data Protection Officer through the contact details provided in Section 14 of this Policy.

pldt77 operates the Platform in compliance with applicable PAGCOR licensing guidelines and Philippine gaming regulations. The Platform is intended solely for use by players physically located within the Philippines.

3. Personal Data We Collect

pldt77 collects the following categories of personal data from users of the Platform:

We do not intentionally collect sensitive personal information beyond what is necessary for identity verification, age verification, and compliance with applicable anti-money laundering regulations.

4. How We Collect Your Data

pldt77 collects personal data through the following means:

• Direct Collection: Information you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 10 for more details on cookies.
• Third-Party Sources: Information received from payment processors (such as GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank) in connection with financial transactions, and from identity verification service providers used for KYC compliance.
• Regulatory Sources: Information received from PAGCOR or other regulatory authorities in connection with licensing compliance, responsible gaming obligations, or anti-money laundering requirements.

5. Purpose of Processing

pldt77 processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your pldt77 account, including verifying your identity and age (21+ requirement), and authenticating your login sessions.
• Service Delivery: To provide you with access to the games, sports betting, and other services available on the Platform, and to process your deposits and withdrawals in Philippine Peso.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws and regulations.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce deposit limits and self-exclusion requests, and fulfill our responsible gaming obligations.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal or prohibited conduct on the Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences. You may opt out of marketing communications at any time through your account settings.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality, performance, and user experience of the Platform.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, pldt77 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and pldt77, including account registration, service delivery, and financial transaction processing.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to pldt77, including PAGCOR regulatory requirements, AMLA compliance, and tax reporting obligations.
• Legitimate Interests: Where processing is necessary for the legitimate interests of pldt77, such as fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your rights and interests.

7. Data Sharing and Disclosure

pldt77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and identity verification service providers engaged to assist with age verification and anti-money laundering compliance.
• Game Providers: Third-party game software providers whose games are made available on the Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where disclosure is required by law or regulatory obligation.
• Law Enforcement: Philippine law enforcement agencies, where disclosure is required by a valid court order, subpoena, or applicable law.
• Service Providers: Trusted third-party service providers engaged by pldt77 to assist with platform operations, including cloud hosting, cybersecurity, analytics, and customer support technology, all of whom are bound by confidentiality obligations and data processing agreements consistent with the Data Privacy Act of 2012.

All third parties with whom pldt77 shares personal data are required to maintain appropriate technical and organizational security measures and to process personal data only in accordance with pldt77's instructions and applicable Philippine data privacy law.

8. Data Retention

pldt77 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLA record-keeping obligations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by AMLA regulations.
• Customer Support Records: Retained for a period of three (3) years from the date of the interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with pldt77's data disposal procedures.

9. Data Security

pldt77 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the pldt77 Platform is encrypted using industry-standard 256-bit SSL/TLS technology. Sensitive data stored in our systems is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized pldt77 personnel and service providers who require access for legitimate business purposes. All access is logged and monitored.
• Firewalls and Intrusion Detection: pldt77 employs enterprise-grade firewalls, intrusion detection systems, and continuous security monitoring to protect the Platform infrastructure.
• Regular Security Audits: The Platform undergoes regular security assessments and penetration testing by qualified cybersecurity professionals.
• Staff Training: All pldt77 personnel with access to personal data receive regular data privacy and security training.

While pldt77 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying pldt77 immediately if you suspect unauthorized access to your account.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, pldt77 will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012 and NPC guidelines.

10. Cookies & Tracking Technologies

pldt77 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The following types of cookies are used:

• Essential Cookies: Strictly necessary for the operation of the Platform, including session management, authentication, and security functions. These cookies cannot be disabled without affecting Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalized experience.
• Analytics Cookies: Used to collect aggregated, anonymized data about how users interact with the Platform, helping us identify areas for improvement. This data does not identify individual users.
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and other security threats.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform and your ability to access certain features. For more information on managing cookies, refer to your browser's help documentation.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pldt77:

• Right to Be Informed: The right to be informed of the existence of processing of your personal data, the purposes for which it is being processed, and the identity of the personal information controller.
• Right to Access: The right to request a copy of the personal data we hold about you, including information on how it has been processed.
• Right to Rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you.
• Right to Erasure or Blocking: The right to request the deletion or blocking of your personal data where it is no longer necessary for the purposes for which it was collected, subject to applicable legal retention obligations.
• Right to Object: The right to object to the processing of your personal data, including for direct marketing purposes. Where processing is based on legitimate interests, you may object on grounds relating to your particular situation.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another personal information controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe that your data privacy rights have been violated.

12. Minors and Age Restriction

The pldt77 Platform is strictly intended for users who are 21 years of age or older, in accordance with Philippine law and PAGCOR regulations governing casino-style online gambling. pldt77 does not knowingly collect personal data from individuals under the age of 21.

If pldt77 discovers or has reason to believe that personal data has been collected from a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and take appropriate action in accordance with our Terms and Conditions and applicable regulations.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to pldt77, please contact us immediately using the details in Section 14 so that we can take prompt corrective action.

13. Changes to This Privacy Policy

pldt77 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will update the effective date displayed at the top of this page and, where appropriate, notify registered users via the contact information associated with their account.

Your continued use of the pldt77 Platform after any modification to this Privacy Policy constitutes your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your personal data.

The most current version of this Privacy Policy will always be accessible at pldt77.app/privacy-policy. If you do not agree to the revised Privacy Policy, you must cease using the Platform and may request account closure by contacting customer support.

14. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by pldt77, please contact our Data Protection Officer. We are committed to addressing all data privacy inquiries promptly and in accordance with applicable Philippine law.

You may reach our Data Protection Officer by email. Our contact address is: [email protected]

For responsible gaming inquiries, self-exclusion requests, or account closure, please use the same contact channel and clearly state the nature of your request. Our team is available 24 hours a day, 7 days a week to assist you.

If you are not satisfied with our response to your data privacy inquiry, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). For more information on your rights and how to file a complaint, visit the NPC's official resources.